๐Ÿ”ฅ Ninja Fit

Support Center

AI calorie tracker, food diary, water and fasting tracker. We're here to help โ€” reach out any time.

Contact us
โœ‰๏ธ Email โ€” replies within 1โ€“2 business days
info@ninjafit.app
๐Ÿ’ฌ Telegram โ€” chat with us
@dimasenchik

Frequently asked questions

What is Ninja Fit and how does it work?

Ninja Fit is a nutrition and calorie tracker. Log meals by searching our food database, scanning a barcode, taking a photo for AI food recognition, or by voice. The app estimates calories and macros (protein, fat, carbs) and builds a personalized daily plan based on your goals.

How do the free trial and subscriptions work?

Ninja Fit Pro unlocks unlimited AI scans, detailed reports and all premium features. Plans include a weekly and a yearly option, and may start with a free trial. The total price and billing period are always shown on the purchase screen before you confirm. Payment is charged to your Apple ID at the end of the free trial unless you cancel at least 24 hours before it ends. Subscriptions renew automatically until cancelled.

How do I cancel my subscription?

Subscriptions are managed by Apple, not inside the app:

  1. Open the Settings app on your iPhone.
  2. Tap your name at the top, then Subscriptions.
  3. Select Ninja Fit and tap Cancel Subscription.

You can also manage it at apps.apple.com/account/subscriptions. Cancelling stops future renewals; you keep access until the current period ends.

I was charged but Pro isn't active / I changed my device.

Open the app, go to the paywall or Settings, and tap Restore Purchases. This re-syncs your active subscription with your Apple ID. If it still doesn't unlock, email us at info@ninjafit.app with the Apple receipt and we'll sort it out.

How do the water and fasting trackers work?

The water tracker sets a daily goal based on your weight and lets you add intake with quick +250 ml / +500 ml buttons. The fasting tracker helps you follow intermittent-fasting windows and shows your progress on the home screen.

Does Ninja Fit work with Apple Health?

Yes. With your permission, Ninja Fit can read data from Apple Health (such as weight, height and steps) to personalize your plan. You control access at any time in the iPhone Settings โ†’ Privacy & Security โ†’ Health.

How is my data handled? Can I delete it?

Your food logs and personal details are used to run the app's features. To request deletion of your data, email info@ninjafit.app from your account email and we'll remove it. See our Privacy Policy for full details.

The app is crashing or behaving unexpectedly.

First, make sure you're on the latest version from the App Store and try restarting the app. If the problem continues, email info@ninjafit.app with your device model, iOS version and a short description (a screenshot helps), and we'll get back to you quickly.

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